{"id":22170,"date":"2026-08-25T09:40:13","date_gmt":"2026-08-25T09:40:13","guid":{"rendered":"https:\/\/growth-gcc.com\/help\/"},"modified":"2026-08-25T09:40:45","modified_gmt":"2026-08-25T09:40:45","slug":"help","status":"publish","type":"page","link":"https:\/\/growth-gcc.com\/ar\/help\/","title":{"rendered":"Help & FAQ"},"content":{"rendered":"
Help & FAQ<\/span>

Support and common questions<\/h1>

If your question is not here, contact us with your order number and we will respond within one business day.<\/p><\/header>

<\/p>\n

Frequently asked<\/h2>\n

What is the difference between an individual template and a bundle?<\/span><\/span><\/summary>

An individual template is one document. A bundle is a fixed set of templates sold together at a discount \u2014 it references the same template files, so nothing is duplicated in the catalogue.<\/p><\/div><\/details>

What is the difference between department and industry bundles?<\/span><\/span><\/summary>

A department bundle covers a business function such as HR or finance, and applies to any company. An industry bundle contains only templates exclusive to a commercial activity, such as unit inspection for property management.<\/p><\/div><\/details>

Are the files editable?<\/span><\/span><\/summary>

Yes. Every product includes an editable source file appropriate to its nature \u2014 Word, Excel, PowerPoint or fillable PDF. A PDF may be added as a print or preview version, never as a replacement for the editable source.<\/p><\/div><\/details>

What license is included in the displayed price?<\/span><\/span><\/summary>

A Single Entity License for one commercial registration. The only paid upgrade is a Group License for up to five registrations under common ownership or management.<\/p><\/div><\/details>

Do comprehensive bundles include industry-specific templates?<\/span><\/span><\/summary>

No. Comprehensive bundles contain general business templates only. Add an industry bundle separately if you need activity-specific documents.<\/p><\/div><\/details>

How do I receive and download my files?<\/span><\/span><\/summary>

From My Purchases, after signing in and completing the license details. We never email file attachments or permanent download links.<\/p><\/div><\/details>

How long do I receive updates?<\/span><\/span><\/summary>

Free updates run 12 months from purchase. Versions released within that window remain permanently accessible even after updates expire.<\/p><\/div><\/details>

Can I upgrade later?<\/span><\/span><\/summary>

Yes. Your account records what you already own, so an upgrade to a larger bundle can credit overlapping content rather than charge twice \u2014 contact us with your licence number.<\/p><\/div><\/details>

I paid but cannot download<\/span><\/span><\/summary>

Downloads unlock after license activation. Open the secure sign-in button we emailed, complete the license details, and your files appear in My Purchases.<\/p><\/div><\/details>

Is there a download limit?<\/span><\/span><\/summary>

Nothing is shown or counted in the storefront. Each license carries an internal allowance visible to the admin only; if it is exceeded the account is flagged so we can follow up with you. Your purchase is never deleted.<\/p><\/div><\/details>

How do I get my licence certificate?<\/span><\/span><\/summary>

Open My Purchases, find the order and choose Licence certificate. It opens as a printable page \u2014 use your browser’s Save as PDF.<\/p><\/div><\/details><\/div><\/p>\n

Contact support<\/h2>\n

Email us with your order number and licence number and we will respond within one business day. Contact us<\/a><\/p>\n

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